Returns and deliveries
Delivery time:
If the ordered part(s) are displayed as "In Stock", your order will be shipped within 24 to 48 business hours.
Be careful, our logistics warehouse is not open on Saturdays, Sundays and French public holidays!
The delivery time is 5 working days from the order, provided that the ordered spare part is in stock.
Delivery rate :
| Country | Delivery rate | Delivery Time |
| United Kingdom |
9,40£ |
5 working days |
| Germany |
4,30£ |
3 working days |
| Austria | 6,51£ (7,80€) |
3 working days |
| Belgium | 5,74£ (6,90€) |
3 working days |
| France | 4,51£ (5,40€) |
1 working day |
|
Bulgaria, Croatia, Cyprus, Denmark, Ireland, Italy, Spain, Switzerland |
6,51£ (7,80€) |
3 working days |
|
Algeria, Tunisia, Morocco |
10,68£ |
7 working days |
|
Netherlands, Luxembourg |
5,42£ (6,50€) |
3 working days |
|
Portugal, Poland, Slovakia, Slovenia, Sweden, Latvia, Lithuania, Finland, Greece, Estonia, Norway, Malta |
7,34£ (8,80€) |
3 working days |
Free delivery:
With an order value of €59, we deliver free of charge to Germany and France.
Delivery method :
Your order will be shipped to you by the Post Office subsidiary within 24 working hours, provided that the ordered part is in stock. Once your order is shipped, you will receive an automatic email with a tracking number that you can view below:
If you are absent or your mailbox package is too large, you will find a notification in your mailbox to pick up your package at your usual post office. In exceptional cases, if you have not received your order within 4 days of shipment, we ask that you contact your post office without having to provide the notification : the package tracking number and your ID is all you need.
30 Day Money Back Guarantee:
At SOS Parts, We want you to be 100% happy with your purchase. This means that if you are not satisfied with the product you have received, if it is not compatible with your device or if you no longer need it, you can return it to us within 30 days of receipt instead of 15 days.
It is important that the items are unused, undamaged and in their original packing and sent back in a proper package. Only after we have verified the items are in satisfactory conditions, we will then proceed, with an exchange or a refund depending on which you have selected.
To do this, after receiving your order, simply log into your customer area and go to the "My Orders" section and use the "Return Request" function in the order in question. Add details and comments and we will process your request to validate the return as soon as possible.
After your request has been accepted by the customer service, we let you send the package (at your own expense) to our address :
SOS ACCESSOIRE
6 Avenue Louis Pasteur
78310 MAUREPAS
FRANCE
As soon as your package returns to our warehouses, we check the product’s condition, which then allows us to confirm the refund or a new shipment depending on the option you selected.
Be careful to follow this procedure for every return, we do not refund expenses concerning the return shipping.