Your Induction Hob’s Buttons Are Not Working
Are you no longer able to use your induction hob because the touch sensitive control panel has stopped responding or is not working properly? Discover the possible reasons for this issue below.
THE POSSIBLE CAUSES FOR THIS ISSUE:
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The touch panel "child lock" mode has been turned on
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A substance of some kind is preventing the touch sensitivity from working
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The hob needs a cold reset
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The display's circuit board or the main power board is defective
WARNING
Before you do anything to your appliance, make sure you disconnect it from the power supply.
There is a risk of electric shock.
Wear suitable protective gloves if you need to dismantle anything.
There is a risk of getting cut or injured
The touch panel "child lock" mode has been turned on
Most induction hobs today have a "child lock" feature that locks the entire control panel to prevent it being used. If you can see a padlock or key symbol displayed, you will need to refer to the safety section of your hob's user manual to find out how to unlock it.
A substance of some kind is preventing the touch sensitivity from working
No longer able to turn your induction hob off or on? It is very likely there is a liquid substance on the surface of the control panel (e.g. water, a patch of melted sugar, a burnt, carbonised liquid of some kind, etc.). This liquid is interfering with the touch sensitivity. To resolve this problem, clean your hob with a suitable cleaning product then wipe down with a microfibre cloth. Once you've done this, test it again.
The hob needs a cold reset
Is your touch panel clean yet not responding, no matter whether it's switched on or switched off? Turn your hob off at the mains for around 30 minutes then try using it again. Doing a cold reset of this sort is usually enough to restore the hob to proper operation.
The display's circuit board or the main power board is defective
Already checked all the things above and finding that the appliance is still not coming on or won't operate? The cause of the problem is probably your control board or power board. If you are not confident that you have diagnosed the problem correctly, contact our technical service or seek the help and advice of a manufacturer-approved engineer.