The Cookeo food processor no longer turns on

You have just plugged in your Moulinex Cookeo to make a nice bowl of soup but it's no go, because your food processor just won't turn on! Blast, you're just going to have to get out your trusty old saucepan... But not for long if you find the cause of the breakdown using this troubleshooting guide. Repairing it should then be child's play!

THE POTENTIAL CAUSES FOR THIS FAULT:

• The power supply is defective

• An error code has appeared

• The Cookeo needs resetting

• The thermal fuse is defective

• The circuit board is defective

WARNING
Before carrying out any work on your appliance, be absolutely sure that you first completely disconnect it from the mains electricity supply.
Risk of electric shock.
Wear protective gloves if you need to disassemble the appliance
Risk of cuts and abrasions.

The power supply is defective

The first thing to do is to check that the food processor's power supply is working. In fact, the Cookeo's sockets are quite sensitive.

* On the wall socket: plug in another appliance to check that it is working. If there's a problem here, you'll have to get your electrics repaired.

* On the Cookeo: check that the power cord plug is firmly attached to the socket. Actually, sometimes, when you move your multi-cooker, the ends of the power cables disconnect just enough to no longer make contact.

The food processor is displaying an error code

Your Cookeo has a series of error codes or fault codes which are displayed if there is a component failure. Refer to your device's user manual to find out what it means. However, you can always try a quick workaround to fix this malfunction, especially if the error code appears. For this, you need to completely unplug the appliance and wait 5 minutes then plug it back in to see whether the issue has gone away or not. This workaround usually clears the appliance of errors stored in the food processor's memory.

Your food processor needs resetting

Your food processor has a circuit board that controls all of the appliance's functions. If that malfunctions, your appliance will no longer operate properly and won't start at all. Your Cookeo has a reset function which can fix this type of malfunction. Here is the procedure to follow:

* Unplug the Cookeo;
* Press the red or black arrow key depending on the model;
* Plug the food processor back in and wait for it to display COOKEO;
* At this point, press OK 5 times while holding down the arrow key;
* The code 0000 should appear...
* Release the 2 buttons and enter the code 5923, digit by digit by turning the “OK” wheel then confirm it by clicking on OK;
* Once the code has been entered, the device will say “UNPLUG DEVICE”;
* Unplug the device then plug it back in and reset it (language select, etc.)

If the device still won’t turn on, this means that it must be one of the components that has failed.

The thermal fuse is defective

Before you do any work on it, unplug your food processor from the power supply. The thermal fuse is the component that provides the general power supply to the food processor. Without it, there will be no power to the internal circuit board (PCB) and the device will no longer work. To get to the fuse, remove all of the Cookeo's attachments (basket, bowl) then turn it over and lay it on a mat to protect the lid. Remove the panel under the Cookeo using a Phillips screwdriver. You can also test the fuse using a multimeter set to the ohms setting. To do this, remove the power lug from the phase wire. Place one of the tips on this lug and the other on the phase wire for the circuit board. If you don’t hear any beeps, the fuse needs to be replaced.

Buy a food processor thermal fuse

The circuit board is defective

The circuit board or mother board (PCB) is, in a way, the brains of your multifunction food processor. It controls the food processor’s various functions such as switching on and heating. Once the device is disconnected and the bottom panel is removed, you can see the mother board. Look for melted or burnt components or a loose wire. If everything seems ok, check the spare part with a multimeter set to the volts setting. This is so you can check if there is a voltage of 230 Volts in the blue (neutral) and red (phase) wires. If that is the case, this means that your circuit board is defective and that you need to replace it.